HELP CENTER
Build an AI-powered help center that gives customers accurate answers, deflects support tickets, and improves satisfaction — without adding more work for your support team
Build an AI-powered help center
Bring product documentation, FAQs, support knowledge, and AI-powered answers together in one place so customers can solve more problems themselves
An unbeatable user experience out of the box
Give users accurate, up-to-date information — tailored to their personal needs and pain points
Keep your team as happy as your customers
Give support teams better ways to create, improve, and measure help content — with feedback, analytics, AI reviews, and collaborative workflows built in
FAQs
What is help center software?
Help center software gives customers a self-service place to find answers, troubleshoot issues, and learn how to use a product. GitBook goes beyond a traditional help center by combining structured product knowledge with AI-powered answers, analytics, feedback, and tools that help teams keep support content accurate over time.
Can GitBook be used as an AI-powered help center?
Yes. GitBook combines published support content with GitBook Assistant, which can answer customer questions using your product knowledge and connected sources. Assistant can also be embedded in your product or website so users can get help without visiting the help center directly.
How can GitBook help to reduce support tickets?
GitBook helps customers find answers through searchable help content and GitBook Assistant before they contact support. Teams can also use feedback, AI analytics, and GitBook Agent to identify missing or outdated content and improve self-service support over time.
Can GitBook personalize support for different users?
Yes. GitBook can use user context to tailor content and support experiences for different customers, plans, roles, or use cases. This helps users see guidance that is more relevant to their situation.
Find out more about tailored experiences in our adaptive content documentation.
Can GitBook work with existing support tools?
Yes. GitBook supports integrations with tools such as Intercom and other parts of your support stack, so teams can connect help content with the workflows they already use.
