How Ericsson solved multi-audience documentation at enterprise scale

Ericsson needed documentation that could serve multiple audiences — customers, partners, and internal teams — without creating bottlenecks. Their previous setup relied on individual static documents shared on internal portals, making it difficult for teams to collaborate and nearly impossible to maintain consistency.

GitBook was the perfect solution for collaboration and consistency. The platform’s flexible editing options meant team members could work however they preferred — some using the intuitive visual editor, others working directly in GitLab with Git Sync. This dual approach eliminated the friction that had previously slowed down documentation updates.

GitBook’s authentication and access control features solved another critical challenge for Ericsson: delivering the right content to the right audiences. Ericsson shares external documentation with two distinct audiences through conditional content display, requiring different sections to be visible based on user attributes. The team could finally consolidate their API documentation, developer guides, and support resources into a single platform while maintaining precise control over who sees what.

For Ericsson, GitBook has become the foundation for delivering professional, accessible documentation at scale — proving that even the most complex multi-audience documentation needs can be met with the right platform.

Want to join Ericsson and build documentation that serves multiple audiences without the complexity? Get started with GitBook for free or reach out to our team to see how GitBook’s powerful organization tools can handle even the most complex documentation needs.